The next few years are set to reshape how people use and understand their NDIS funding. By 2026, participants can expect clearer rules, more transparency and better digital tools that make it easier to understand where their funding is going. These updates are designed to give people more control and reduce the confusion that often comes with managing supports.

As the system becomes more participant-focused, the role of a plan manager grows too. It’s no longer just about paying invoices. Participants will expect guidance, clearer information and help staying on top of their budgets as the rules evolve.

KAN Tax supports this direction through its personalised approach to NDIS plan management, giving participants the clarity and steady support they need as the scheme changes. Our service model is built for what participants will need in 2026, with a team that manages the details while helping people stay confident and in control of their funding.

NDIS 2026: 9 Expectations Participants Will Have Of Their Plan Manager Beyond Invoice Processing

1. Stronger Guidance as Rules and Pricing Change

• Plan managers will be expected to explain new NDIS rules in plain language so participants can understand changes without confusion.
• Clear guidance on price limits, updated categories and claimable supports will matter more as the scheme tightens compliance in 2026.
• Participants will rely on plan managers to help them avoid accidental breaches by checking invoices and clarifying grey areas before issues arise.
• Support will go beyond administration and offer clarity that works alongside, but does not replace, professional Financial advisory services.

2. Better Visibility Over Budgets and Spending

• Participants will expect real-time or near-real-time access to their budget status, including what’s been spent and what’s left.
• Reports will need to be simple, visual and focused on helping people make practical day-to-day decisions.
• Alerts and reminders will become standard, helping participants act early if categories are close to overspending.
• Our NDIS plan management service provides insights, not just numbers, to help people stay in control.

3. Proactive Problem-Solving, Not Just Paperwork

• Plan managers will be expected to notice unusual patterns, such as repeated invoices or unexpected increases in service hours.
• They’ll help participants resolve disputes with providers quickly by checking details and ensuring charges match agreements.
• Prevention will matter just as much as correction, spotting issues before they turn into funding gaps.
• Participants will look for plan managers who communicate early, offer practical solutions and keep the whole plan running smoothly, which is the approach KAN Tax is known for.

4. Support That Makes Navigating Providers Easier

• A good plan manager will check that provider invoices match service bookings and agreements before payments are made.
• Participants will want reassurance that unregistered providers meet the necessary requirements for safe and compliant claims.
• Help with understanding quotes, service agreements and billing practices will save participants time and stress.
• With the system evolving, NDIS plan management will play a bigger role in reducing confusion and preventing surprise charges.

5. Human-Centred Communication—Not Just a Portal

• Participants will expect access to a real person who answers questions clearly and quickly.
• Communication will need to adjust to each participant’s preference, whether that is phone, email or online, rather than forcing a single method.
• The rise of digital tools will not replace the need for reassurance and simple explanations from a human team, which is why KAN Tax places such a strong focus on friendly, personal support.
• High-quality service will be defined by clarity, consistency and the ability to make complex rules easy to understand, something KAN Tax aims to deliver in every interaction.

6. Higher Standards for Data Security and Privacy

• As more NDIS processes move online, plan managers will need secure systems that protect sensitive information, something KAN Tax prioritises through careful system design and ongoing monitoring.
• Clear privacy policies and transparent data practices will help participants feel safe sharing personal and financial details.
• Participants will expect plan managers to follow strong cybersecurity protocols, not just basic compliance.
• Trust and reliability will become key differentiators as digital integration expands through 2026, making KAN Tax’s consistent focus on data safety even more important.

7. A Holistic View of a Participant’s Financial Picture

• Participants will look for plan managers who help them see how daily spending decisions affect their longer-term goals.
• The ability to explain spending patterns in simple terms will reduce stress and improve confidence.
• While not offering formal Financial advisory, plan managers can help participants understand the financial impact of their choices.
• People will value a partner who supports smarter planning, not just invoice processing.
• KAN Tax supports this by offering clear, practical guidance that helps participants make smarter spending decisions and feel more confident about their long-term goals.

8. Clearer Expectations and More Accountability

• Participants will expect clear service standards, including turnaround times for invoices and responses.
• Transparent performance reporting will help participants understand what to expect from their plan manager.
• Holding providers accountable to proper billing practices will become a bigger part of the plan manager’s role.
• Reliability will matter just as much as accuracy, shaping trust between participants and their support team.

9. A Partner That Helps People Stay in Control

• Participants will want a plan manager who empowers them with knowledge and practical tools, not just transactions.
• Clear explanations and steady support will help people make informed decisions about their services.
• Confidence comes from knowing someone is watching the details while still giving participants full choice and control.
• The goal of 2026 is simple: a system where NDIS plan management helps people feel supported, informed and capable.
• The NDIS plan management service offered by KAN Tax provides clear communication, fast processing and practical budgeting guidance that helps participants stay confident and in control of their funding.

Conclusion:

The NDIS is moving toward a system that gives participants more clarity, more control and more confidence in how their funding is managed. By 2026, plan managers will be expected to offer far more than invoice processing, with guidance, transparency and steady support becoming the new standard. Participants would need a partner who helps them navigate these changes with ease and keeps their plan running smoothly.

If you’re looking for a plan manager who can guide you through the next phase of the NDIS, KAN Tax is here to help. Get in touch today.